Frequently Asked Questions

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📍 Where is the resort located?

San Lorenzo Ruiz, Camarines Norte.

🏡 Is the resort exclusive?

Yes, once booked, the entire resort is yours.

📝 Who is responsible for my group?

The primary guest is the only person recognized for the entire stay. This means that all responsibilities—including any damages, extra fees, and guest behavior—fall under their name. If a third party books for their behalf, the responsibility will fall on the booking coordinator unless they explicitly stated otherwise.

This setup ensures that all communication and accountability are streamlined. The primary guest must provide an estimate of visitors, especially if there are extra attendees beyond those staying overnight. While we don’t limit the number of guests, room capacities should be considered for a comfortable stay.

💰 How much is the booking deposit?

50% of the total cost + ₱5,000 security deposit (may vary).

📅 Can I cancel or reschedule?

Yes, but there are specific fees depending on how close to the booking date you request changes. Rescheduling is usually cheaper than canceling, so we recommend that option if you’re unsure of your availability.

If a cancellation or reschedule is needed due to unforeseen events, we will assess your request based on our policies. Refunds for cancellations are partial, while rescheduling fees depend on the notice period. Contact customer support as soon as possible to discuss your options.